Hargreaves: A Copyright Policy Cop Out

I was asked by ORG to write a short response to the Hargreaves IP Review, and have subsequently found myself a bit out on a limb, particularly in my opinions about his proposal for the DCE. In my defence I plead the fatigue of dealing with large volumes of music and rights metadata daily for the last decade. I know what this stuff is like, and I know the generators and users well. But also I have read carefully a range of responses, and can see how it has already become all things to all people, a panacea for a multitude of gripes.

Anyway, I am republishing my piece for ORG here, and would welcome comments.

Hargreaves: More than Half Baked, but a Few Currants Short of the Full Bun…

My multiple trade association memberships (I work in music and technology) might well have left me confused as to what I wanted Hargreaves to do for copyright in the second decade of the 21st Century. I watched my subscription fees being consumed in a frenzy of lobbying. On the whole I think I paid the music industry more to lobby against the ISPs than vice versa, but recovered some of my investment by being paid to talk to a telephone researcher for an hour as a representative small business owner working with IP. Looking at the submissions it can fairly be said that IP reviews generate much more heat than light, but this one to its credit seems to have emerged from the oven more than half baked.

Five years ago, around the time of Gowers, I would have said that flawed copyright regulation was responsible for many woes, and was implicated in major issues for government, from broadband investment through to the sustainability of recorded music. I was pleased to see however that Hargreaves would not now agree with my views back then, as I have since changed my mind. So, thank you professor, for trying to keep commercial minds focused on the market.

Copyright industries spend far too much time and effort trying to change the rules, despite the historical evidence that many of the technological advances they tried to kill have made them rich. Others are frustrated by the Byzantium of IP licensing, which has not seemed to keep pace with the speed and reach of digital technology. Hargreaves’ brief was to recommend changes that would deliver economic growth, not to be swayed by the whining of creators, users, or rightsholders. His rhetoric meets this challenge admirably, but to my mind the substance could be classed as a near miss.

Here’s a typical phrase, chosen from among several similar: “more choice, better services and lower prices for consumers from a more open and contestable market further up the supply chain”. I couldn’t have put it better myself, and have been arguing to anyone who will stop for a few minutes and listen that it’s the lack of such a market that has blighted music and continues to threaten collateral damage to citizens’ and consumers’ interests, technology and the internet. So that’s a big click on the ‘Like’ button.

Hargreaves is right too about cross-border licensing for the EU, despite the wide disparity between national music markets. There is something here to fear for UK music companies as we have both a high value domestic market and a positive balance of trade, making the UK a target for what used to be known as ‘parallel imports’ – music bought outside our borders and sold back in. I am not sure that Hargreaves really got his head around the complexities of this, and the similar effects of tax arbitrage that sees mail order CD sales dominated by the Channel Islands, but the prospect of a European single market for UK originated digital music is a challenge we should be delighted to meet.

Also very welcome is a recognition that access to the IP regulatory framework is difficult for the small businesses which are critical for growth and long term success. Far too many small software companies find themselves unable to realise the value of their work because they ducked the formalities of IP at a critical moment, leaving them vulnerable to legal bullying or aggressive buy-out tactics. And far far too many ideas fail to get off the ground because access to others’ IP is such a high hurdle to jump, whether that be through licensing or joining a patent pool, or getting rights to distribute creative works. It would be nice to think that Hargreaves might tip the balance for some innovators that allows them an independent route to success, as too often big technology and media companies buy young upstarts in order to bury a threat, denying them the satisfaction of achieving scale, and consumers the benefit of their breakthrough ideas.

And that leaves the ‘big idea’ of the report, the curiously soviet style Digital Copyright Exchange (DCE). And this is the proposal I am least enthusiastic about. I have no issue at all with the premise that ‘efficient markets for copyright licensing [are] strategically important to the UK’s growth prospects’. Of course they are. Hargreaves says the answer to the machine is in the machine, but mandating a new machine is a cop out for copyright policy making. A braver and ultimately much healthier approach would be to regulate fairness and openness into the market, and allow entrepreneurs to provide whatever technical services are required to create efficiency. Mandating a database pushes innovation in market structures and technology to the periphery. I think we need innovation at the core.

So ultimately I am disappointed, even while welcoming much of the report. The evidence taking was good, the diagnosis was spot on, the prognosis hopeful, but on the critical issue of a fair and open market Hargreaves ultimately offered quarantine and palliative care, not a cure. To be sure the bigger copyright companies are fierce and persistent lobbyists, so perhaps the professor shied at the hurdle; or perhaps he is at heart a technocrat more than a free marketer. Not that I think the DCE is a bad idea, and if it comes to pass it might well tidy up some parts of the market as Government pulls a few of the levers Hargreaves has carefully provided. It is not however the transformative thing Hargreaves thinks it is, and if any other jurisdiction gets its act together and provides genuine market incentives the DCE will prove itself more a straitjacket than a springboard.

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Pandora Tries to Flatten Earth – Cloud Dumps on PRS

A few years ago Pandora tried to launch in the UK, taking a PPL or nothing approach to licensing which unsurprisingly failed. I thought they missed a trick, and could have established a strong foothold with independent catalogues – which is where all the exciting new music is anyway – at low cost, and then waited for the business to come to them. They didn’t, and still are not here.

Pandora’s founder Tim Westergren clearly feels that the market for sound recording performance rights should be flat or nothing. Here he is in a recent interview with Music Week:

“In the US it is an arbitrated rate,” he said of the deal terms there. “It is a negotiated, economically rational process. More than anything, centralisation is what facilitates the growth of the businesses.”

At the same time as Westergren was telling the known universe how to trade its rights to his advantage, PRS chief Robert Ashcroft was fretting about the clouds that are massing above his collecting society picnic.

“It’s a complicated legal landscape and one which we haven’t yet got to the bottom of,” he said, noting the organisation and the market in general were still yet to determine what a “real price” was for a mass-market service.

Ashcroft seems to be coming from a position of startling economic and technical naivety, suggesting that clouds might both cannibalise sales and legitimise unlicensed music acquisition.

“If you admit stuff into a service that was not actually purchased there will be value leakage. We have struggled for years to build up a viable online licensing business and we are very proud of what we have achieved. But all of that could be cut by a factor of 80%”

What both of them are saying is that they feel incapable of operating in a free and open market. Westergren deliberately obfuscates, claiming economic rationality for a process which is in reality a punch up, with market dominance as the prize and the US government as the referee. The PRS board is presumably in the middle of a factional deadlock, and that means headlock for Ashcroft while he waits for a clear direction from the 6th floor, reducing him to Chicken Little-isms because he is damned if he does and damned if he doesn’t.

This fear is understandable. The collective farm, expressed as a PRS or a Pandora, is a feature and product of the Union of Soviet Satellite Republics of Music, and it’s rubbish if you need some fresh turnips but great if you have the sole contract to supply semi-functional tractors. And it largely solved the problem of feeding the population at a very basic level.

It is not surprising that nobody is stepping forward to be our own Nikita Khrushchev and destroy the Machine Tractor Stations that held the system locked in its under-productive state; hunger and disruption ensued when he did. These are difficult decisions for all of us, and any change requires a leap of faith. It will however, I am sure, be much more difficult to resurrect a free market out of an over-regulated technocracy, than to allow us to find our feet however shakily before the chains go on.

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Music’s Lap Dancing Future

Music can learn a lot from other industries. So I was delighted to see a piece of research into the UK’s lap dancing boom reported in yesterday’s Financial Times newspaper (which I find shrugs off butter and jam far better than would the iPad I don’t yet have).

It’s not lechery that is driving the boom so much as an influx of dancers – it is an incrementally popular remunerative activity. Nor is it the business it seems – the women (I think the researchers were interested only in women) pay the bars and clubs a fee each evening to buy dancing rights, and then 30% of their earnings on top.

The oversupply of dancers has driven the price of a lap dance through the floor, while the clubs of course have maintained or increased their fees. On the whole the dancers like the work, though earnings are down, and sometimes the women end up out of pocket for the evening. Average earnings for a session are around £230. Here’s the bit I love – “They call it a race to the bottom,” Ms Sanders [the researcher] said.

So the learning?

Ignoring any cheap shots, like comparing [insert name of scantily clad pop songstress here] to a telepresent lap dancer, this business looks remarkably like a Tunecore/iTunes combo, with a pay to play operator controlling access to the wallets of the customers.

The key of course is the pricing power of venues and the supply of aspirant dancers. Customers will only pay for lap dancing in a limited number of clubs and pubs, so for the women there is no real choice. They couldn’t for instance offer their services in the municipal park on a Sunday afternoon, so they have to pay up.

The other big factor is the interchangeability of the product, – because after 5 vodka & blacks one set of wiggling bits is both absolutely outstandingly beautiful, and completely indistinguishable from any other. And that is perhaps one possible future for the music industry.

Here’s the study, and here’s the FT article.

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Amazon, GaGa, & UITS

Amazon’s inability to ship Lady GaGa album downloads is getting a bit of attention currently. I doubt they under-estimated demand – if anyone knows about demand it’s Amazon.

It was unlikely to be a basic scaling problem either. Just about anyone with a hardware budget and a few decent systems/network guys can manage to get a few million music downloads out the door these days. Of course Amazon could handle the load, if it were as simple as transactions and file serving.

However it could be that Amazon have been forced to do transactional tagging, which would increase the cost and risk of high volume music delivery many times over.

UITS is a likely culprit.

I can’t see how transactional tagging adds value for Amazon, and in this case it looks, if I am right, like it might have destroyed value on a large scale. I also doubt it adds value for Lady GaGa, and I have yet to see any explanation of how it adds value for anyone else.

Is someone somewhere keeping a ‘leaky service index’ and gearing up to punish retailers on that basis? The presence of a transactional tag shows at least that the file was bought so it surely cannot be that record labels intend to start targeting the relatively few people who actually buy music, can it?

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Music Clouds, Portability, and Graduated Response

Clouds look like bad news to me. Instead of the greater efficiency of shared resources it looks to me like they are all attempts to inflate switching costs and achieve higher profitability, at the expense of efficiency and consumer value.

Remarkable though how Silicon Valley rehabilitates a metaphor of the formerly unwelcome, and endows it with a kind of messianic glow. I am these days besieged by cloudy conference opportunities – which I am sure are not far off being described as ‘meatclouds’ (sometimes used for sysadmins today) or some similar distressing neologism. But what would make it all make much more sense to me would be if the music cloud meant real competition, rather than increased opportunities for lock-in.

In telecoms, the evils of lock-in were recognised over time and dealt with. Hassle, costs, and periods without service on the consumer side, and deliberate mal-coordination and costs on the wholesale side all have their regulatory responses around the world, and the result is generally higher standards of service and lower prices. The equivalent for the consumer in cloudy music services would be library and playlist portability; the wholesale market has yet to address portability, but when it does it will probably be just as anti-consumer as the telcos were.

So here is the big idea. Perhaps, instead of opposing Government intervention to help copyright owners and music services prevent competition, the most progressive among us should be prepared to cede ground on enforcement in return for intervention to insert into music the equivalent of handover and number portability regulations in telecoms.

The wins are clear for consumers. Instead of facing increased switching costs and losing all his careful curation, Barry the music fan could know that the basic elements of any service he subscribed to could be taken with him to any new service with a better set of features. Bait and switch would be significantly moderated, and investment would have to be directed into consumer benefit in preference to marketing and unsustainable discounts.

For producers, as sound recordings would need to be consistently and reliably identified the extra supply side discipline would help everyone. Also the temptation to use strategic withholding to pick winners would evaporate, ending the tendency to churn between anointed ‘saviours of the industry’ with consequent value destruction at each cycle.

Perhaps this would even give the industry a small nudge towards my much longed for fair and open wholesale marketplace for music rights, and end the poison of competitive block licensing, whether collective or private, we have currently. ‘Portability’ could be expressed in the wholesale market and flagged in the transfer metadata quite easily, with proper accountability to licensors, just as a ‘download’ now is differentiated from a ‘play’.

Consumers who do not wish to register their libraries with services would not get the benefit of regulated portability, but then they have opted out of the service model anyway so why should they care? They have their own kind of portability through the possession of files and metadata. Services which use DMCA-style exemptions for ‘storage at the user’s direction’ would remain free to operate, but would have to live without managed and regulated portability, and would be at a disadvantage if they had to lose the ‘portable’ flag on ingestion of a library. I am sure reasonable deals could be done behind the scenes to bring music libraries into the regulated environment, the costs of which would most likely end up being offset against customer acquisition.

OK, I have persuaded myself that this represents a trade-off of a big bundle of consumer benefit, is at the very least neutral on the rights owner side, and has a few significant collateral benefits in supply side and market reforms. The less good stuff is that we might have to accept a quasi-judicial whackamole with a faster harder hammer for a while, but over time the good actors and bad actors will become much more sharply defined and divided, as no regulated music service is going to transfer portability flags into a pirate.

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Equity for a Licence: a Kingdom for a Horse

Trying to wade through the submissions to the UK Intellectual Property Office’s IP review threw up the following quotation, from the BPI’s submission:

It appears that the flexibility in voluntary copyright licensing has facilitated that growth. Record companies have reportedly obtained equity stakes in several internet start-ups, including Lala, Imeem and Spotify. It is not clear on what terms companies such as Spotify obtained content licenses, or whether equity stakes were accepted in lieu of royalty payments in initial deals. However, it appears that negotiations have been flexible to accommodate new distribution channels and accompanying business models.

Such evidence suggests that the market for copyright music is functioning well within the UK. This is remarkable considering the unprecedented pace of technological change impacting the music industry over the last decade.

The most flexible offer a record company can make is to set a price for a given usage, offer the deal to all comers, and stand back and watch innovation and music services thrive to the benefit of all. Surely it is the least flexible negotiating position, that a business has to swap some permanent ownership in return for a limited and temporary right to distribute music. The fact that record labels both want to and can demand equity, or that start-ups feel that they can and should offer it, is evidence of a market that is hardly functioning at all, let alone well.

The problems with equity for rights are very easy to see. For a start, music is a multi-stakeholder industry. Should artists share in returns on equity in music services? Should all other music stakeholders also insist on equity? If the music companies wanted to own and run consumer services, then they are at liberty to invest and innovate themselves. Fair trading regulations should prevent anti-competitive tying between music production and music retail.

And what are music services buying with that equity? If the music is available on fair and reasonable terms in an open wholesale market, then the difference in value between equity in a licensed business and an unlicensed one will be related mostly to the operational costs involved in negotiating the deal and receiving the music. If it is greater, then it means that the record label is artificially creating a premium by licensing selectively; not just picking winners, but acting as kingmaker too. The service is therefore buying a less competitive market – ultimately bad for consumers and producers.

It is also easy to see how these kinds of deals accelerate concentration in the recording industry. The biggest record labels will get a multiplier on their deals, where the smaller labels get a structural disadvantage. Artists, songwriters, and publishers should be very concerned to see competition among record labels for their services disappearing, as a duopoly rapidly forms in many markets.

Regulators are consistently failing to look after markets in copyright, preferring to become kingmakers themselves and pick their own winners. But this is a mistaken strategy, for the simple reason that interference in competition, whether from strong incumbents or from regulators, always misallocates resources and eventually leaves all of us worse off. The alternative is fair and open wholesale markets for copyrights. What could possibly be wrong with that?

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Fix The Market, Not Copyright Law

The UK Government has announced another review into IP under Professor Ian Hargreaves; does it or does it not, on balance, generate the optimal amount of GDP growth and jobs?

The UK is, relatively, a major creative power, being a net exporter of music, and not doing too badly in areas like computer games, advertising, media production, and a lot of the ancillary services that support the creative industries. The EU has some difficulties, partly due to language issues, but also some deep rooted cultural bias (there’s not much of an export market for Schlager music), but has many initiatives in place to help and encourage the creative industries and the knowledge economy.

All this to my mind is a strong argument for ‘no change to copyright’, if it were not for the systematic distortion of wholesale markets by rights holders and the debilitating knock on effect on consumer services, innovation, and some minor issues such as privacy and freedom of expression.

The framing here is very important, and seems to me to be well understood by the Government in the way that they have set up the Hargreaves review. It is an open question in my mind as to whether a tweak to copyright law is the right or the best way to deal with problems in the wholesale rights licensing market, but the EU must be looking at the ‘safe harbour’ provisions in the DMCA and wondering whether YouTube, for instance, might have happened in Europe if the EU had got there first.

Simultaneously of course the licensing administration infrastructure is being overhauled, with an EU ‘nudge’ for a single EU music (works, not recordings) rights database now being upscaled to a global pan-industry WIPO project – that was the big news from the Midem music industry conference in Cannes, 2011. This is I suppose what’s known as a technical fix – change the roads and the cars change too.

My own view has been that stronger enforcement of fairness and openness in wholesale copyright markets would make a lot of the problems copyright owners are currently trying to externalise go away; and, that some good would be done by strengthening the rights of creators and performers so that they can make better contracts with producers and distributors. We need incentives for a middle class of creators more than we need them for superstars. I am sceptical about the potential for either technical or legal fixes to produce a balanced benefit rather than simply shifting the harm.

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Online Piracy the Greatest Threat to… Pirates!

Just reading through the documents from WIPO’s December meeting of the Advisory Committee on Enforcement, and in particular looking at price comparisons between the retail versions and the pirate versions of CDs and DVDs.

One thing stood out to me, that these products are very highly valued by people, no matter how they manage to acquire them. The retail markets might be relatively small, but the prices when you look at purchasing power parity with the US are stratospheric. Presumably fear of parallel importing is one restraint on more accessible pricing strategies. Another might simply be cultural bias, in that entertainment executives hang out with an international elite rather than the local street.

The other thought that occurred, was that online piracy looks a far greater threat to the disc piracy business than it does to either local or international entertainment production and distribution companies. If people stop buying from the rug on the floor that’s an existential threat to the vendor, not just an irritation. Nor do those vendors have the option of moving their own business online.

Of course if the business all moves online anyway then those at the end of the disc piracy supply chain are going to be out of work no matter what. But the work WIPO is doing here is a good reminder that the world is much more complicated than we might like it to be. And that, in such a dynamic system as the global entertainment business, displacement happens in all sorts of interesting ways. Perhaps we should be encouraging torrent trackers for the effect they might have on the kind of pirates who have disc pressing plants, and guns to protect them with.

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Don’t Trust the Music Cloud

The skies in Cannes this year have been a painfully perfect blue for almost all of MIDEM. The only clouds have been the latest crap that passes for strategy from the music industry. I am with Larry on the cloud.
[youtube http://www.youtube.com/watch?v=8UYa6gQC14o]
Given that just about every digital music exec who wants to keep his job has been wibbling on stupidly about clouds for the last six months I thought this study worth sharing. I still find it surprising that people can be wilfully ignorant and yet get paid many times the national average salary, and be allowed to make decisions that affect the viability of their company and their entire industry. As someone much cleverer than I am is bound to have said at some point, that’s life.
But I guess there is something amusing about a bunch of overpaid suits on conference panels sounding more like freak brothers than MBAs.
Hey man, the music is in the cloud!

Contracts for Clouds: Comparison and Analysis of the Terms and Conditions of Cloud Computing Services

Abstract:

Cloud computing offers an attractive solution to customers keen to acquire computing infrastructure without large up-front investment, particularly in cases where their demand may be variable and unpredictable. But the greater flexibility of a Cloud computing service as compared with a traditional outsourcing contract is balanced by less certainty for the customer in terms of the location of data placed into the Cloud and the legal foundations of any contract with the provider. This paper reports on a detailed survey and analysis of the Terms and Conditions offered by Cloud computing providers.

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A New Era for the Music Industry

The UK music industry is going to have to get used to being regulated. It has no-one but itself to blame for this, having lobbied hard to get ISPs forced by Government into some kind of anti-infringement process.

Music is a small industry. The people are known to each other, and while many would say it is over-lawyered the contracts it works on are more like a social security system than a mechanistic reflection of the handshake deals that drive the business.

I happen to think this a good thing. At its best the music industry creates sheer magic out of common and everyday stuff through the agency of what can best be described as a troupe of levitating priests. It does not bear rational enquiry and scrutiny.

But part of the deal in asking for intervention from Government is that music will have to undergo a regular strip search and intimate examination. Ofcom is gearing up to perform its obligations under the Digital Economy Act and you can almost hear the latex gloves being snapped on.

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